| Answers |
| 1. |
Yes. Our shopping cart
processes all the information by using the latest security technology: SSL
128-bit encryption.
|
| 2. |
Yes, of
course! We only sell real Bolle Sunglasses, they are all
100% Authentic Bolle Brand, and all come brand new without use in
their proper case - buy with confidence, your purchase is safe.
|
| 3. |
Yes, your personal
information is securely stored in our Ecommerce database with the same SSL
128-bit encryption. You have the option to make this information available
for future orders when logging in, so that you do not have to type it
again when you come back and shop from us.
|
| 4. |
Absolutely not: We do
not sell, trade, or share any of your information with anyone under any
circumstances. Click here to review our Privacy
Policy.
|
| 5. |
Credit cards are charged
at the time of the order, not when the order is shipped out. You will
receive notification by e-mail if the payment was
approved.
|
| 6 |
If the item(s) ordered
are in-stock or readily available, your order will get shipped out within
2-7 Business Days. Your shipment selection time-in-transit applies only
after our 2-7 Business day processing time. If your item is in back-order,
you will be notified by e-mail. Back orders may take 1-4 weeks to
arrive.
|
| 7. |
You can check on the
status of your order by clicking on Order
Status (if you registered as a customer during your purchase only) or
by clicking on the link on your order confirmation e-mail to Review your
Order.
|
| 8. |
If a tracking number is
assigned to your order, you can track the order by logging in to the Order Status and reviewing your
order.
|
| 9. |
If you forgot your
password, you can retrieve it by clicking on the Forgot Password link on
the Order Status page or during the checkout
process while placing a new order.
|
| 10. |
No Refunds - Only Store
Credit will be given on returned items, Customer may incur Shipping Costs
for exchanges. Our return policy is available on the Terms of Sale agreement.
|
| 11. |
There are various ways
of finding a product. You can browse our online store through categories
by clicking on the main menu button links to find what you are looking
for, you can also click on 'Search' and type a search term related to what
you are looking for and all corresponding results will be
displayed.
|
| 12. |
There are links and
buttons on the site to get you where you want to go. Products are
available from the main menu and under the "Products" button link, you can
also view informational web pages that we have set up so you can get some
information on our company and our products.
|
| 13. |
Information about our company is
available on the About Us
page.
|
| 14. |
You may contact us by filling out the
form on our Contact
Page. Our telephone is an answering system
only - please call M-F 10 AM - 5 PM EST.
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